In this role, you'll be engaging regularly with various tech, data science, product teams and other stakeholders across the organization. You understand what it takes to build something truly desirable for customers, viable for the business and operationally and technically feasible. You have proven experience in leading a project, creating the approach, managing scope and ambiguous project boundaries. You will prototype and iterate based on learnings, and constantly advocate for the user.
We aim to stay lean and move fast, regularly putting prototypes in front of users for feedback. You will participate in discovery and product definition from the earliest stages, conducting user interviews and mapping the customer experience from scratch. You love diving in on the technical side of things, asking your partners in tech and data science about the nitty gritty of their technologies. The ideal candidate isn't afraid of working with large amounts of data and complex models, and loves finding unique ways to visualize information. We seek someone who is customer-centered in their approach, and who maintains empathy for customers at every level. If you are someone with in-depth Service Design knowledge and experience within Systems Design, Business Design, Industrial Design, Graphic Design or Interaction Design, this could be the role for you. We're seeking a Service Designer to join the Consumer Card & Bank Experience Design team. Our first product marries data, simulation, and talent development - this is a high visibility product with championship from senior executives from across the enterprise. In addition to testing original ideas, our team explores possibilities to commercialize existing internal products. A startup within a premier financial services institution, our team is able to leverage an extensive bench of talent and resources to pilot new products while moving at breakneck speed. This associate will be the first design hire for an internal startup project within our Consumer Card business, exploring new ideas at the intersection of finance and decision-making.
If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. We're passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. The Consumer Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. Service Designer, Consumer Card and Bank Experience Design Locations: VA - McLean, United States of America, McLean, Virginia Service Designer, Consumer Card and Bank ExperiencĪt Capital One Services II, LLC in Wilmington, Delaware, United States
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